1. Acceptance of Terms
By accessing this website or commissioning services from VEGAVI (“Service Provider”), visitors and clients (“Users”) agree to these Terms of Service. If you do not agree with any part of these Terms, please discontinue use of this website and refrain from commissioning any services.
2. Process, Revisions & Deadlines
· An estimated start date will be provided prior to beginning the project.
· If the client takes more than 24 hours to approve the quote or confirm the start, the timeline may shift accordingly.
· If a fixed deadline is required, it must be agreed upon before the project begins. This may affect pricing, and in some cases, I may decline the project due to scheduling constraints.
· Work will be completed on business days. I am not obligated to work or respond on weekends or public holidays unless previously agreed.
· The project briefing should include references (game builds, style guides, past trailers, etc.) and a clear outline of expectations.
· Three revisions are included during the first editing phase (rough cut or equivalent). After this phase, further changes may incur an additional fee unless previously agreed.
· Additional changes after final delivery may be accepted with extra cost or declined depending on scope and availability.
· If the client takes longer than 5 business days to respond during key approval stages, the delivery date may be delayed or the project paused.
· If the client fails to respond within 10 business days, the project may be cancelled. A partial refund will be issued based on work completed.
· I am not obligated to redo the project if the client is unsatisfied with the final result, provided it aligns with the approved brief.
· Any work outside the agreed scope must be discussed separately and may incur additional fees.
· If the project involves a team, all communication must be centralized through a single designated contact person.
· Final deliverables will be sent once the full payment is received.
· Files will be stored for 3 months after delivery. Beyond that, I cannot guarantee their availability unless otherwise agreed.
3. Payment Terms
· A 60% upfront payment may be required before work begins, with the remaining 40% due upon completion and prior to final delivery.
· All payments must be made in EURO, via PayPal or bank transfer.
· Other forms of payment (e.g., checks, mailed cash) are not accepted.
· In case of cancellation within the first 24 hours after payment, a full refund will be provided. After this period, only a partial refund may be issued based on the amount of work completed.
· No refunds will be given once the final project is delivered.
· In the event that the project cannot be completed due to illness or unforeseen circumstances, a full refund will be issued.
· VEGAVI reserves the right to refuse or cancel any project if discrepancies or issues arise that prevent successful completion. In such cases, a proportional refund may be provided.
4. Copyright & Usage
· VegaVi retains the copyright to all editing decisions, visual arrangements, and/or other creative elements produced for any commissioned service.
· Users retain full rights and ownership over any intellectual property or assets they provide (such as logos, characters, or game builds). VegaVi does not claim ownership of these assets.
· Unless otherwise agreed in writing, VegaVi reserves the right to display or reference final deliverables in a portfolio, social media, or other non-commercial materials.
· Users may not edit, resell, or license the final deliverables—outside of their normal use for promotion or display—without express written permission from VegaVi.
· Users are responsible for ensuring that all necessary materials, references, or information required to complete the commissioned service are provided in a timely manner.
5. Confidentiality
VegaVi will keep any confidential information provided by Users private, except as necessary to fulfill the commissioned service or where disclosure is required by law.